Refund Policy

We offer a full refund on any purchase within 14 days.

The 14-day refund window

If you are not happy with AskBrew, contact us within 14 days of your payment and we will refund it in full. This applies to every purchase you can make from us: subscription plans on any tier, whether billed monthly or annually, and prepaid conversation credits.

You do not need to give a reason, and there is nothing to justify. The 14 days run from the date of the payment you want refunded, so for a subscription that renews, each renewal has its own 14-day window.

How to request a refund

Email support@askbrew.com from the address on your account, or with the invoice or transaction reference if you have it. We aim to respond within two business days.

You can also request a refund directly from Paddle, our payment provider, at paddle.net.

How refunds are processed

Payments are processed by Paddle, which acts as merchant of record and appears on your statement. Refunds are returned to the original payment method and typically take 5–10 business days to appear, depending on your bank.

Cancelling your subscription

You can cancel at any time from the billing portal in your dashboard. Cancelling stops future renewals; your plan stays active until the end of the period you have paid for. There is no cancellation fee. If you also want the most recent payment refunded, ask us within 14 days of that payment.

Trying AskBrew before you pay

You do not have to pay to evaluate AskBrew. The Free plan is permanent and needs no card, and where a free trial is offered on a paid plan you are not charged until the trial ends.

Changes to this policy

We may update this policy. The version in force at the time of your purchase applies to it, and the date above shows when this version took effect. This policy sits alongside our Terms of Service. AskBrew is a product of Xaptis Solutions LLP.