Review answer feedback
Use visitor helpful and not-helpful ratings to find answers that need review.
Collect feedback
Stored widget answers show Helpful and Not helpful controls. A visitor can change their rating, and only the latest rating for that assistant message is retained.
Feedback validation
The public feedback endpoint verifies the widget key, allowed website, visitor ID, conversation, workspace, and exact assistant message before saving a rating. Requests are rate-limited per visitor.
Review negative feedback
A Not helpful rating adds the conversation to Needs review and increases the Conversations attention count. Open the conversation to see the rating, answer, confidence, retrieval trace, and sources together.
Feedback does not retrain automatically
Ratings are review signals only. AskBrew never treats visitor feedback as approved business knowledge. Update the relevant source or save an approved answer through Improve, then retrain when required.
Protect knowledge quality: Visitors can be mistaken or malicious. Always review the conversation and source material before changing knowledge.
Was this page helpful?