Resolve knowledge gaps

Understand the queue

When AskBrew cannot answer confidently, the question is stored in Improve. Repeated normalized questions are grouped and show how many times customers asked them.

Filter, sort, and export

• Date range: 7 days, 30 days, 90 days, or all time.
• Sort by frequency to prioritize repeated gaps, or Recent for the newest items.
• Export CSV downloads the current date range for offline review.

Draft and approve an answer

1. 1Select Answer on a question.
2. 2Review the AI-generated suggestion or write the answer yourself.
3. 3Use Re-suggest if the draft is not useful.
4. 4Select Save answer to add the approved response to knowledge and close the queue item.

Ignore irrelevant questions

Use Ignore for spam, requests outside the assistant's scope, or items that should not become knowledge.