Review conversations
Search customer and Playground chats, identify unanswered messages, and replay the knowledge behind an answer.
Conversation list
The page shows the latest 100 widget and Playground conversations. Each row includes its visitor label, date, message count, and whether every question was answered.
Search and filter
Search checks the visitor label and message content. Use Needs review to show conversations containing at least one unanswered message; the search query is preserved when switching filters.
Conversation detail and replay
Open a conversation to read the transcript in order. Assistant messages show answered state and confidence when available. Expand Replay to inspect retrieved knowledge sections, similarity scores, source labels, and stored model/token trace details.
Answer feedback
Recorded visitor ratings appear beside the exact assistant message. Conversations containing a Not helpful rating are included in Needs review even when the answer passed its confidence threshold.
Conversation length and rollover
A widget conversation accepts up to 20 total messages. At the limit, the visitor can start a new chat with recent context or begin fresh. The interface does not advertise the numeric limit before it is reached.
Billing unit: A conversation is reserved when a visitor starts a new widget chat. Playground tests appear in the review list but do not consume the customer conversation allowance.
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